bdc service

Manchester, CT

The CSI Representative assist in the overall positive rating of our dealership's 'Customer Service Index by ensuring the highest level of satisfaction to customers. This position works with sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.


Qualifications

Education

High school diploma or the equivalent.


Licenses

Driver's License


Specialized

Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.


Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.


Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time indoors in air-conditioned areas.


Sitting

on a regular basis


Standing

on a regular basis


Walking

on a regular basis


Bending, twisting and/or stooping

infrequently


Kneeling and/or Squatting

infrequently


Lifting

10 lbs to 25 lbs


Reaching and/or lifting overhead

infrequently


Climbing

stairs


Repetitive hand/finger movement

on a regular basis


Grasping/grabbing with hands

infrequently


Pushing and Pulling

infrequently


Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Review and analyze actions at the end of each day, week, month, and year to determine how to better service customers.

Multi-task oriented, excellent communication and problem solving skills.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Ability to process data and organize it for management analysis.

Attend company meetings as required.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.


Job-Specific Expectations

Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionaires.

Communicate results of CSI to management and employees. By defining scores and grading dealership based on graded scale.

Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.

Ability to effectively communicate with customers via face-to-face, phone, or by other means of communication.

Conduct telephone and in-person transactions courteously and promptly.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Attend pertinent training and stay current with with sales department concerns and sales techniques.

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